INITIATE

Privacy policy

Introduction

Dispute Negotiators Ltd provide mediation services through a Negotiated Dispute Resolution (NDR) model.  Our registered office is:

Academy House
Shedden Park Road
Kelso
Roxburghshire
TD5 7AL

email: info@disputenegotiators.com
tel: +44 (0)28 9146 5073

We are committed to protecting the privacy and security of our clients personal information. This privacy policy explains how we collect, use and protect personal information provided to us by our clients. This policy is in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Collection of Personal Information

We may collect personal information from you when you contact us, make an enquiry, or request information.  This may include your name, email address, telephone number, postal address and other relevant information required to complete your enquiry.

Lawful Bases for Processing

Under the United Kingdom General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. (which you may withdraw at any time).
  • The execution of a contract.
  • Compliance with legal obligations.

Use of Personal Information

We may use your personal information to:

  • Respond to your enquiries.
  • Provide you with information about our services.
  • Provide you with services.
  • Communicate with you and your nominated advisers.
  • Administer a contract.
  • Prepare and maintain a case file.

Sharing of Personal Information

We will not share your personal information with third parties unless required to do so by law or in connection with legal proceedings. We may share your information with trusted service providers who perform services on our behalf, such as secure electronic signature platforms and payment processing.

Protection of Personal Information

We take the security of your personal information seriously and take reasonable measures to protect it from unauthorised access, disclosure, alteration, or destruction. We use secure technologies to transmit and store your personal information.

Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected unless a longer retention period is required or permitted by law.  In general, we:

  • delete all non-digital material provided to us, or generated in the preparation of a case file, or arising during the NDR process within twenty-eight days of the conclusion of the mediation.
  • archive all digital material provided to us, or generated in the preparation of a case file, or arising during the NDR process within twenty-eight days of the conclusion of the mediation.
  • retain these archived materials and any digital (electronically signed) copies of the Agreement to Mediate and any Final Settlement Agreement that is generated as a result of the NDR process for seven years from the date of the conclusion of the NDR process.

Your Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Changes to this Policy

We reserve the right to make changes to this privacy policy at any time. We encourage you to review this policy regularly to stay informed of any updates.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details provided.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

 

Revised:  July 2023
ICO Registration Reference:  ZB600062